Frequently Asked Questions

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  • What is Class ON and how can it benefit my school?

    Class ON is a complete School ERP software designed for Indian schools to streamline administrative tasks, enhance communication, and improve overall efficiency. It integrates functions like student management, attendance tracking, fee management, and more into one platform, saving time and resources. Class ON also includes a School CRM to manage admissions and a toolkit to boost admissions.

  • How can I get started with Class ON ERP software for my school?

    Getting started with Class ON is easy. Simply fill out the "Request Free Demo" form on our website, and our sales team will contact you. They will provide complete details and a software demo to help you understand how Class ON works. Our team will guide you through the setup process and provide the necessary training for smooth implementation.

  • What are the first steps to implement Class ON in my school?

    After activating your account, our onboard team will contact you and share a sample data sheet to implement Class ON. We'll set up all initial data for you, and within 1-2 days, your software will be ready to use. Our training team will then plan and provide training sessions for your administrative staff.

  • What are the main USPs of Class ON's ERP software?

    Class ON's main USPs include its user-friendly interface, comprehensive modules covering all aspects of school management, customization options tailored to fit specific school needs, new features introduced every month, robust security features, and guaranteed service and support.

  • Do I need special technical expertise to use Class ON?

    No, Class ON is designed to be user-friendly and intuitive. While basic computer literacy is helpful, our software is easy to navigate for administrators, teachers, parents, and students without requiring extensive technical expertise.

  • How long does it typically take to set up and start using Class ON?

     The setup time for Class ON varies based on your school's size and specific requirements. On average, the setup process takes 2-3 days to ensure proper configuration and training for a seamless transition.

  • Can we migrate our existing data to Class ON?

    Yes, Class ON supports data migration from your current systems. Our implementation team will assist in transferring student records, staff information, academic data, and other relevant information to ensure accuracy and continuity.

  • What devices and platforms are compatible with Class ON?

    Class ON is compatible with PCs, laptops, tablets, and smartphones. It supports major operating systems such as Windows, macOS, iOS, and Android, ensuring accessibility across different platforms.

  • Does Class ON offer any analytics or reporting features?

    Yes, Class ON provides robust analytics and reporting features to track student performance, attendance trends, financial data, and more. Customizable reports and dashboards enable administrators to make informed decisions. You also receive daily attendance, homework, and fee reports on WhatsApp.

  • Can parents and students access Class ON from their smartphones?

    Yes, Class ON offers a dedicated mobile app for parents and students on both Android and iOS platforms. This allows easy access to academic updates, attendance records, homework assignments, online fee payments, report card downloads, gate pass applications, and communication with teachers.

  • Is Class ON customizable to suit our school's specific needs?

    Yes, Class ON is highly customizable to align with the specific processes, workflows, and branding preferences of your school. We accommodate all types of boards such as Stateboard, CBSE, ICSE, Cambridge, and others, ensuring compatibility with various educational requirements.

  • How can Class ON help improve communication between school & parents?

    Class ON facilitates improved communication through features like instant messaging, announcements, event calendars, van tracking, online fee payment, reminders, and real-time updates on student progress. This enhances transparency and strengthens the school-parent partnership.

  • We still have many unanswered questions, what should we do?

    If you have more questions or need further clarification about Class ON, please feel free to reach out to our support team via email at support@classonapp.com or call us at +91 90237-90237 or +91 98098-43210. We are here to assist you and ensure all your queries are answered comprehensively.

  • What are the payment options for subscribing to Class ON?


    Class ON offers flexible payment options, including quarterly, biannual, and annual subscriptions. You can choose the option that best suits your school's budget and operational needs.

  • Is there a setup fee or initial payment required to start using Class ON?

    Yes, there is an initial setup fee required to activate and start using Class ON. This fee covers setting up your school's account, data migration, and initial training sessions.

  • Is the activation fee refundable or adjustable in any circumstances?

    The activation fee is non-refundable as it covers upfront costs associated with configuring Class ON specifically for your school's needs.

  • Are there any hidden costs or additional fees after signing up?

    There are no hidden costs or additional fees after signing up for Class ON. We believe in transparent pricing, and all costs are clearly communicated upfront.

  • Is there a student-based billing method available for Class ON?

    Yes, Class ON offers a student-based billing method, where your subscription fee aligns with the number of students enrolled in your school. This ensures fair pricing based on your school's size.

  • Is there a minimum contract period required to use Class ON?

    Yes, Class ON requires a minimum 1-year contract period. Our written terms clarify all points to ensure transparency with your school's management team.

  • What percentage of GST (Goods and Services Tax) is applicable on billing?

    An 18% GST is applicable on billing for Class ON, according to current tax regulations. Your invoices clearly state the GST amount charged.

  • Are there any discounts available for long-term subscriptions or multiple schools?

    Yes, Class ON offers discounts for long-term subscriptions or multiple chain schools. Contact our sales team at +91 90237-90237 to discuss specific requirements and available discount options.

  • How secure is the payment gateway used by Class ON for processing payments?

    Class ON utilizes a secure payment gateway that complies with industry standards for data protection and encryption. Your payment information is processed securely to ensure confidentiality and integrity. Our partners include leading banks such as HDFC and AXIS, along with trusted payment gateways like NTT Data, Razorpay, CCAvenue, and Pay U Money.

  • Are there penalties for late payments or missed invoices for Class ON?

    No, Class ON does not impose penalties for late payments. Upon invoice creation, schools are provided a 20-day grace period for payment. If payment is not received within this period, access to the panel is automatically frozen. Schools have the option to pay online via platforms like GPay, NEFT, etc., to ensure timely subscription fee payments.

  • Is training included in the purchase of Class ON, or is it an additional cost?

    Training sessions are included with the purchase of Class ON to ensure that your staff can effectively use the software. Additionally, tutorial videos for administrators, staff, and parents are provided to facilitate easy and efficient usage.

  • Is there any provision for a refund if the software does not meet my expectations?

    While it's rare for us to receive complaints due to our high client satisfaction rate, refunds are considered on a case-by-case basis by our refund policy. If you encounter any issues or challenges, please contact our support team for assistance.

  • What should I do if I have more unanswered questions about Class ON?

    If you have additional questions or need further clarification on pricing or any other aspect of Class ON, please don't hesitate to reach out to our dedicated support team. You can contact us via email at support@classonapp.com or call us at +91 90237-90237 or +91 98098-43210. We are committed to ensuring all your queries are addressed comprehensively.

  • Is there a written agreement for service and support with Class ON

    Yes, we provide a written agreement detailing the terms of service and support upon your purchase of Class ON software.

  • What kind of support does Class ON offer after we purchase the software?

    We offer comprehensive support via ticketing system, email, WhatsApp, calls, and SMS. Additionally, each school is assigned a dedicated account manager for personalized assistance.

  • How quickly can we expect issues or questions to be resolved by Class ON support?

    Our aim is to resolve issues promptly; smaller issues are typically addressed within an hour. For larger issues, specific timelines are communicated by our support team.

  • Is there a dedicated support team available for Class ON users?

    Yes, we have a dedicated support team ready to assist you during office hours and emergencies, ensuring continuous support and minimal downtime.

  • Does Class ON offer training for our staff on how to use the software effectively?

    Absolutely, we provide thorough online training sessions for your staff. Training can be conducted via AnyDesk, Zoom, Google Meet, or TeamViewer based on your preference.

  • What are the office hours for Class ON support?

    Our support team operates from 9 am to 5 pm. For emergencies, you can reach us via WhatsApp at 90237-90237.

  • If we encounter bugs or errors in the software, how quickly can they be fixed?

    With our software running smoothly in 600+ schools, issues are rare. If encountered, smaller bugs are often fixed within 15-60 minutes; more complex issues are addressed with clear deadlines communicated to you.

  • Does Class ON provide onsite visits for support or training?

    No, currently we provide online support and training exclusively. However, our dedicated support team ensures comprehensive assistance remotely, with a designated account manager for each school.

  • What happens if our school wants to customize certain features or modules in Class ON?

    Class ON offers extensive customization options. If you require specific adjustments, please contact our team. We strive to provide the best solutions tailored to your needs.

  • How can we contact Class ON support in case of an emergency or urgent issue?

    We assign a dedicated Account Manager or emergency contact number in your portal. For urgent matters, you can contact our designated person directly.

  • Is there a knowledge base or online resources available for self-help with Class ON?

    Yes, we provide tutorial videos and PDF guides as part of our knowledge base, empowering users to resolve common queries independently.

  • What integration options are available with Class ON for other systems or platforms?

    Class ON supports integration with SMS services, WhatsApp API, biometric machines, online payment gateways, GPS tracking devices, and barcode machines, tally integration ensuring seamless operations for schools.

  • How can we request new features or improvements to be added to Class ON?

    We have over 90 features tailored for Indian schools. Should you require additional modules, discuss with our team. Our R&D team will evaluate and provide timelines for implementation.

  • We still have many unanswered questions, what should we do?

    If you have more questions or need further clarification about pricing or any other aspect of Class ON, please reach out to our support team via email at support@classonapp.com or call us at +91 90237-90237 or +91 98098-43210. We are here to assist you and ensure all your queries are addressed comprehensively.

  • How does Class ON ensure data security and privacy?

    Class ON utilizes advanced encryption and secure cloud storage to safeguard your data. Regular audits and compliance with data protection regulations ensure that your school's information remains safe and private.

  • How long has Class ON been in operation and what is its track record?

    Class ON is powered by Smartway Media Pvt. Ltd., established in 2009 with over 15 years of experience in the IT industry. Since 2016, we've been serving Indian schools with a proven track record of enhancing administrative efficiency and boosting admissions, consistently achieving high client satisfaction rates.

  • Does Class ON offer a free trial or demo for schools to test the software?

    Yes, Class ON offers a free trial and demo period ranging from 15 to 30 days upon activation of your account. This allows schools to fully experience the software's features and benefits before committing to a subscription.

  • Can Class ON help with managing school finances, including fee collection and accounting?

    Absolutely! Class ON simplifies school finances with comprehensive tools for fee collection, accounting, and financial reporting. This streamlines budget management and expense tracking for schools.

  • Does Class ON support multilingual capabilities for diverse school communities?

    Yes, Class ON is available in India's top 10 languages including Hindi, Punjabi, Gujarati, Marathi, Tamil, Bengali, etc. This ensures accessibility for diverse linguistic school communities across the country.

  • How often does Class ON release updates and new features?

    Class ON releases updates and introduces new features monthly. Our team is dedicated to continuously enhancing the software based on user feedback and the latest technological advancements.

  • Is there a limit to the number of users or students that Class ON can support?

    No, Class ON is scalable and can support any number of users or students. Whether your school is small or large, Class ON can accommodate your needs effectively.

  • Can Class ON generate report cards and academic transcripts?

    Yes, in Class ON, generating customized report cards and academic transcripts is straightforward. This feature saves time for teachers and administrators while ensuring accuracy in academic record-keeping.

  • How does Class ON handle data backups and disaster recovery?

    Class ON conducts regular automated data backups and maintains a robust disaster recovery plan. This ensures that your data is securely stored and can be swiftly restored in the event of any unforeseen issues.

  • We still have many unanswered questions, what should we do?

    If you have more questions or need further clarification about pricing or any other aspect of Class ON, please reach out to our support team via email at support@classonapp.com or call us at +91 90237-90237 or +91 98098-43210. We are here to assist you and ensure all your queries are addressed comprehensively.

  • How can Class ON help increase school admissions?

    Class ON and its Founder & CEO, Mr. Milan Hans, leverage over 20 years of experience in digital and offline/online marketing, web designing, and strategy planning. Through free webinars and YouTube videos, they offer practical guidance to schools on boosting admissions without any charges.

  • Can Class ON assist in improving enrollment rates?

    Yes, Class ON provides tools within its School CRM Software to efficiently manage admissions. This includes streamlining processes, tracking prospective student interactions, and optimizing outreach efforts, all of which contribute to improving enrollment rates.

  • What strategies does Mr. Milan Hans recommend for boosting school admissions?

    Milan Hans recommends personalized marketing campaigns, new marketing strategies, leveraging digital platforms, enhancing SEO and social media visibility, hosting informative webinars, and building relationships with prospective families.

  • What are the key challenges Milan Hans addresses regarding school admissions?

    Milan Hans addresses challenges such as increasing competition among schools, changing parental preferences, adapting to digital marketing trends, and effectively communicating each school's unique value proposition.

  • How can I access Milan Hans' admission boosting videos and webinars?

    Milan Hans' admission boosting videos and webinars are accessible on YouTube and Class ON's official channels and website. They offer practical strategies and insights that have resonated not just in India but across Pan Asia, with positive feedback from international audiences.

  • How can schools utilize digital marketing to enhance admissions?

    Schools can enhance admissions through digital marketing by optimizing their websites for search engines, running targeted social media campaigns, creating engaging content, using WhatsApp marketing, and leveraging online advertising effectively.

  • Does Class ON offer tools for tracking and improving admission numbers?

    Yes, Class ON provides School CRM Software tools for tracking inquiries, applications, enrollment trends, and conversion rates. This data empowers schools to make informed decisions and continuously improve admission strategies.

  • Can Milan Hans' strategies be implemented by both small and large schools?

    Yes, Milan Hans' strategies are adaptable and scalable to meet the needs of both small and large schools. They emphasize practical approaches that can be effectively implemented across different scales.

  • What are the benefits of attending Milan Hans' admission strategy webinars?


    Milan Hans' admission strategy webinars provide practical, proven strategies, case studies, insights on saving costs in online advertising versus offline methods, and other key points crucial for increasing school admissions—all offered completely free.

  • How can schools collaborate with Milan Hans to enhance their admission processes?

    Schools can collaborate with Milan Hans by participating in workshops, implementing recommended strategies, seeking personalized consultations, and utilizing Class ON's tools for comprehensive support in optimizing admission processes.

  • Can I have a direct one-on-one conversation with Milan Hans?

    Yes, you can schedule a direct one-on-one conversation with Milan Hans on an hourly paid basis. Contact the Class ON team at 90237-90237 or 98098-43210 to arrange your appointment.

  • We still have many unanswered questions, what should we do?

    If you have more questions or need further clarification about pricing or any other aspect of Class ON, please reach out to our support team via email at support@classonapp.com or call us at +91 90237-90237 or +91 98098-43210. We are here to assist you and ensure all your queries are addressed comprehensively.

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